Customer Service Center Representative (Seasonal) - Brunswick

Description

Downeast Energy, a Superior Plus Propane company, is currently seeking a highly motivated Customer Service Representative, CSR whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner.

Position Length: Seasonal

 

Primary Responsibilities:

• Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.

• Assist and support walk in customers at location.

• Contact customers to answer inquiries, resolve concerns and create new business.

• Process orders and complete forms/applications as required to fulfill customer requests

• Assist sales team with incoming requests and outbound notification for new services and products

• Support additional customer service center needs and requirements as assigned

 
Position Requirements

The successful Customer Service Representative will possess the following knowledge, skills and abilities:

  • High school diploma/GED required; college degree preferred
  • Two years of customer Service experience in a high volume call center/customer service experience
  • Dispatching or collections experience is a plus
  • Strong attention to detail
  • Proficiency with Microsoft office (Word/Excel)
  • Ability to multi-task and prioritize workload



Benefits include:
As an organization, we recognize the need for work/life balance. Therefore, we've put together a comprehensive benefits package to meet the needs of you and your family!

  • Full medical, dental and vision care
  • 401(k) and profit sharing
  • Tuition Reimbursement
  • Flexible spending accounts
  • Basic life insurance
  • Employer sponsored short/long term disability
  • Wellness program
  • Opportunity for advancement
  • Incentives – President's Club
  • Employee Assistance Program (EAP)
  • More!
Contact Name: 
Steve Temple
18 Spring St. Brunswick ME 04011
Contact Email: 
stemple@downeastenergy.com
Effective Date: 
September 21, 2020